Refund policy

REFUND POLICY
Refunds
We do not offer refunds or replacements.
Email us at cloud9giftz@gmail.com (Name, Order Number, and any information of
why you are requesting a refund).
Do not send your purchase back to the address from which it came.

All of our products are Digital PDFs,

Clearance Items: Items sold on clearance cannot be returned or refunded. They may not include original
packaging. We make no guarantees about the condition of these items.

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s
responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following
channels:
Email : cloud9giftz@gmail.com 
Call/SMS : ✆ (518) 516-8387  Store Hours: 6am-6pm M-F, Sat. 6am -12pm, Sun. closed